August 22, 2017, 06:33:56 am

Poll

Is Coinprism Support still active??

No
0 (0%)
Yes
0 (0%)
Yes, but they cant disable your 2FA
0 (0%)
Yes, and they can disable your 2FA
1 (100%)

Total Members Voted: 1

Voting closes: November 11, 2017, 12:05:18 pm

Author Topic: Anyone from Coinprism support available? stuck wallet  (Read 44 times)

backfire99

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Anyone from Coinprism support available? stuck wallet
« on: August 11, 2017, 05:31:50 pm »
Hi All,

I seem to have a few coins stuck in a Coinprism wallet,  I have my wallet backup file and I have my password as advised to do but I have managed to lock myself out of my authy after a phone migration so I cant get past my 2FA. 

I've contacted support a few times now via a Salesforce helpdesk ticket and tweeted to coinprism but still no response, anyone have an idea who else I can try and contact?   Or do you know how I can restore the wallet I have as my backup?

Many Thanks All
Alex

backfire99

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Re: Anyone from Coinprism support available? stuck wallet
« Reply #1 on: August 16, 2017, 11:07:00 pm »
Hi All,

I can confirm that there is still active support for wallets and yes you can have your 2FA disabled by the admin team.

Thanks All.
Alex