Coinprism Forum

General Discussions => General Discussion => Topic started by: backfire99 on August 11, 2017, 05:31:50 pm

Title: Anyone from Coinprism support available? stuck wallet
Post by: backfire99 on August 11, 2017, 05:31:50 pm
Hi All,

I seem to have a few coins stuck in a Coinprism wallet,  I have my wallet backup file and I have my password as advised to do but I have managed to lock myself out of my authy after a phone migration so I cant get past my 2FA. 

I've contacted support a few times now via a Salesforce helpdesk ticket and tweeted to coinprism but still no response, anyone have an idea who else I can try and contact?   Or do you know how I can restore the wallet I have as my backup?

Many Thanks All
Alex
Title: Re: Anyone from Coinprism support available? stuck wallet
Post by: backfire99 on August 16, 2017, 11:07:00 pm
Hi All,

I can confirm that there is still active support for wallets and yes you can have your 2FA disabled by the admin team.

Thanks All.
Alex